Privacy policy
Lunex Privacy Policy
At Lunex, the privacy and security of your personal information matter to us. This privacy policy explains how we collect, use and protect your data when you interact with our store. By using our website, you agree to the practices described below.
Collection of personal information
When you make a purchase or interact with our website, we collect information needed to process your order and improve your experience. This information may include:
• Your full name, delivery address and contact details (email address and phone number).
• Order details, such as items purchased, the total amount and the order date.
• Payment information, which is processed securely by third-party providers (see the section on payment security).
How we use the information we collect
Your personal information is used only for the following purposes:
• Process your orders and arrange their delivery.
• Keep you informed about your order and provide after-sales service.
• Send you communications about our products or your shopping experience.
• Respond to your questions or requests through our customer service team.
We are committed to never selling, sharing or using your information for unauthorised advertising or commercial purposes.
Data retention
We retain your personal information for a maximum of 60 days after your order is completed. This period allows us to handle any returns, exchanges or after-sales service requests. Once this period has passed, all your data is permanently deleted from our secure servers.
Data security
Your information is encrypted and stored on secure servers that meet the highest data protection standards.
• We do not keep credit card numbers or other payment details in our records. All transactions are processed through certified, secure payment gateways.
• We use advanced security protocols to protect your data against unauthorised access, loss, theft or alteration.
Sharing information
We share your information only when necessary to process your order or comply with the law:
• With our delivery service providers to ship your products.
• With our payment providers to validate and process transactions.
• With legal authorities if required by law or to protect our rights.
Cookies and similar technologies
We use cookies to improve your experience on our website, for example by remembering your preferences or making navigation easier. You can manage your cookie preferences in your browser settings.
Customer rights
As a customer, you have rights regarding your personal information, including the right to:
• Access the data we have collected about you.
• Request the correction or deletion of your information.
• Withdraw your consent to the use of your data.
To exercise these rights, please contact us at info@lunex-officiel.com.
Changes to this policy
We reserve the right to update this privacy policy at any time to reflect changes in our practices or meet legal requirements. We recommend checking this page regularly to stay informed.
Contact us
If you have any questions or concerns about our privacy policy, you can write to us at:
Email: info@lunex-officiel.com
Website: https://lunex-officiel.com
At Lunex, we do everything we can to protect your data and provide a secure, transparent shopping experience.