Shipping policy

Lunex Shipping Policy

At Lunex, we are committed to providing a fast, reliable and secure shipping experience. This shipping policy explains how we process, ship and manage your orders.

Order processing
Once we receive your order, we need 24 to 48 business hours to process it. During this time, we check item availability, prepare your order and generate the documents needed for shipping. You will receive email updates at each important stage, including order confirmation and tracking details once your parcel has shipped.

Shipping days
We ship only on business days, Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday will be processed on the next business day.

Delivery times
Delivery is estimated to take 6 to 10 business days from the shipping date. Times may vary depending on your location and carrier conditions.

Free shipping
We’re proud to offer free shipping worldwide. It’s included with every order, at no extra cost to our customers.

Damage and shipping issues
We recommend checking the condition of your items as soon as you receive your parcel. If you notice any damage or problems with your order, please refer to our Return Policy for guidance. (Add a clickable link to the return policy here)

Limits of liability
Although we do our best to ensure prompt, trouble-free delivery, events beyond our control may cause delays. These include, but are not limited to, customs delays, carrier service disruptions and unexpected weather conditions. Lunex cannot be held responsible for delays caused by these circumstances.

Incorrect or incomplete addresses
You are responsible for providing a complete and accurate delivery address. Errors in the delivery address may delay your order or prevent its delivery. Lunex cannot be held responsible for these errors. If your parcel is returned to us because of an incorrect address, we will contact you for a new address, and reshipping fees may apply.

Undelivered orders
In the exceptional event that a carrier loses an order, we will work with you to resolve the issue promptly. If necessary, we may offer a replacement or refund after confirming the loss with the carrier.

Changes and cancellations
Once your order has been processed and shipped, it can no longer be changed or cancelled. If you wish to return an item, please follow the instructions in our Return Policy (add a clickable link here).

Contact us
If you have any questions about shipping your order, please contact us at:
Email: info@lunex-officiel.com
Website: https://lunex-officiel.com

This shipping policy is intended to protect your rights as a customer while ensuring that your orders are handled efficiently and transparently. At Lunex, we are committed to providing a shipping service that reflects the quality and care we put into every product.