Refund policy

Lunex Returns Policy

At Lunex, your satisfaction is our priority. We’ve put together a detailed returns policy to make the process simple and transparent. Please read the following information carefully before making a return or exchange.

Returns and exchanges
You have 30 days from receiving your order to start a return or exchange. Returned items must be in their original condition, unworn and unused, with tags intact and in their original packaging. Proof of purchase or a receipt is required for all returns and exchanges. Return shipping costs are the customer’s responsibility and will be deducted from the final refund.

Returns process
Before sending an item back, please contact us at info@lunex-officiel.com to start the returns process. If your return is accepted, we’ll provide a return label and detailed shipping instructions. Returns sent without prior notice or approval will not be accepted and will be sent back to the sender.

Damage and other issues
We recommend checking your order as soon as it arrives. If you notice a problem, please contact us immediately. This includes items that are faulty or damaged, or if you’ve received the wrong item. Please provide clear photos of the issue and your order details. We’ll assess the situation promptly and find a suitable solution.

If you have any questions or need assistance, please contact us at info@lunex-officiel.com.